Privacy Policy and Conditions of Use
Last Updated: October 2025
City of Refuge Privacy Statement
City of Refuge, Inc (City of Refuge) is committed to respecting your privacy and security. We provide this Privacy Statement to make you aware of our privacy policy and security practices, and to inform you about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from the bottom of the City of Refuge’s school websites, located at https://www.cityschoolatl.org/, https://www.cityschoolsouth.org/ (the “Website”). Please read the following to learn more about our privacy practices (the “Privacy Policy”).
Scope Of This Privacy Statement
This Privacy Policy applies to our interactions with you across various platforms, including the below (collectively the “Services”):
Websites and Mobile Applications: This includes any interaction you have with our websites and any associated mobile applications.
Online Forms: Personal information is collected when you complete online registration, online applications or inquiry forms.
Authorized Service Providers: We may also collect information through third-party service providers who are authorized to act on our behalf, including marketing firms and payment processors.
Collection Of Personal Information
As further described below, we collect personal information directly from you, automatically through your use of the Website, and from other, third-party sources. To the extent permitted by applicable law, we may combine the information we collect from publicly available or third-party sources.
Personal information We Collect Directly From You
While the personal information we collect varies depending upon your use of the Website and our interactions with you, in general, we may collect the following personal information directly from you:
Contact Information. When you contact us, we will collect your name, email address, phone number, postal address.
Payment Information. When you make a donation, you are required to provide financial and bank information. We collect financial and bank information, including credit card information. For some services, we utilize third party Payment Providers and such information is securely processed and stored by our Payment Providers. For more information regarding the payment processor’s privacy practices, please review the policies provided by such provider.
Account Information. When you register for an account with us, we collect your name, email address, password, and any other information used in connection with accessing your account.
Communications and Interactions. When you submit a form, send email, text message, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses.
Responses and Feedback. If you participate in our surveys or questionnaires, we collect your responses and feedback, such as user satisfaction or other information related to your use of the Website, and any other information you so choose to provide.
Marketing, Fundraising and Promotions. If you agree to receive marketing communications from us, we collect your email, name, phone number, preferences. If you participate in promotions we offer, we collect your name and other information related to the activities available through the Website.
Minor Information. If you utilize services as a parent or guardian of an individual under the age of 18, we collect the contact information you provide at the time of registration or application. You represent and warrant that you have obtained all necessary consents to provide this personal information. This may be considered sensitive personal information under some laws.
Personal Information We Collect from Other Sources.
In addition, we may collect and receive personal information from third parties, such as business partners and public databases. We may combine this information with personal information we collect directly from you, and use it to generate inferences about your preferences, behavior, or other characteristics, as permitted by applicable law and to utilize in accordance with this Privacy Statement.
Use Of Personal Information
We use your personal information for various purposes, including:
Providing Information or Services. To fulfill your requests for information or services, such as processing applications, sending you informational materials, processing donations, and providing housing, therapy, and related support services.
Program Operations and Coordination. To assess eligibility, administer programs, coordinate with partner organizations (with your consent), and ensure you receive appropriate resources and support.
Transaction Management. To manage and fulfill transactions, such as tracking and processing payments and donations.
Website and Support. To allow you to maintain your account with us, provide and operate the Website, communicate with you about your use of the Website, respond to your inquiries, and to otherwise run our day-to-day operations.
Communicate With You. To respond to your inquiries and to send you requested materials and newsletters, as well as information and materials regarding the Website and offerings. We also use this information to send administrative information to you, for example, information regarding the Website and changes to our terms, conditions, and policies.
Marketing, Fundraising and Promotions. For marketing, fundraising and promotional purposes. For example, to send you information about the Website, such as newsletters and other marketing content that you sign up to receive. If you do not wish to receive promotional e-mails from us, you may opt out at any time by following the unsubscribe directions in the email or contacting us. If you opt out of a promotional e-mail, we may still send you transactional and administrative emails about this privacy notice or about the products or services you have purchased.
User-Generated Content. To enable you to post and share content, such as reviews, comments, forum posts, and other submissions, and to publish this content within the City of Refuge community.
Security and Protection of Rights. To protect the Website and our business operations, and to protect our rights or those of our stakeholders; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms and Conditions.
Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
Auditing, Reporting, and Other Internal Operations. To conduct financial, tax, and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions, and to maintain appropriate business records and enforce company policies and procedures.
General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financing, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.
Sharing Of Personal Information
We may share your personal information for the purposes described above and as follows:
Affiliates and Subsidiaries. We may disclose the personal information we collect to our corporate affiliates and subsidiaries. We may also partner with other businesses to offer our services, and we may disclose personal information to those business partners as necessary to facilitate your orders or requests.
Vendors and Service Providers. We may disclose the personal information we collect to service providers who perform functions on our behalf, such as IT and website hosting, marketing and fundraising, marketing research providers, customer support, data storage, analysis and processing providers, auditors, consultants, and legal counsel.
Program and Community Partners. We may share limited information with other nonprofit organizations, government agencies, or community partners when necessary to coordinate care, housing, or support services, or to connect you with additional resources. We only share this information with your consent or as otherwise permitted by law.
Grant and Funding Reporting. We may share information with grantors, funders, or government agencies as required to maintain program funding, demonstrate outcomes, or comply with reporting obligations.
Business Partners, Including Marketing Partners. We may also disclose your Usage Data to marketing networks, data analytics providers, and other companies who provide marketing or analytics services on our behalf.
Payment Providers: We may provide paid products and/or services within the Website. When we do, we may use third-party services for payment processing (e.g. payment processors).
In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company. We may also disclose certain personal information as necessary prior to the completion of such a transaction or other corporate transactions such as a financing or restructuring, to lenders, auditors, and third-party advisors, including attorneys and consultants.
Compliance and Legal Obligations. To comply with our legal and compliance obligations and to respond to the legal process. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.
Security and Protection of Rights. Where we believe doing so is necessary to protect us, our rights and property, or the rights, property, and safety of others. We may also disclose personal information related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.
Aggregate and Deidentified Information. Notwithstanding anything else in this Privacy Statement, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Website with third parties for quality control, analytics, research, development, and other purposes.
Other Disclosures. We may disclose personal information in other ways not described above, but will notify you and, if necessary, obtain your consent.
Security
We take information security very seriously and use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your information and cannot assume liability for improper access to it.
Children’s Privacy
City of Refuge recognizes the importance of protecting the privacy of children. We do not knowingly collect or maintain personal information from children under the age of 13 (or a higher age as defined by applicable law) through our websites, programs, or services, unless such collection is permitted by law and with appropriate parental or guardian consent. If we learn that we have inadvertently received personal data from a child under the covered age without verified consent, we will promptly delete that information. Parents or legal guardians who believe that their child’s personal information has been submitted to us are encouraged to contact us so we can take appropriate steps to remove it.
Modification
We may update this Privacy Statement from time to time to reflect changes to our privacy practices, and when we do, we will update the “Last Updated” date at the top of the Privacy Statement. If we make material changes, we will provide prominent notice (such as through a notice or banner or, where feasible, via email). Your continued use of our Services after the “Last Updated” date constitutes your acceptance of the changes. If you do not agree to the changes, you should immediately stop using our Services.
Visiting Our Website from Outside of the United States
If you are visiting our Website from the European Union or other region outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information will be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries may differ and may not be as comprehensive as those in your country. We will protect your privacy in accordance with this Privacy Statement. By using our services or purchasing our products, you consent to the transfer of your personal information to our facilities in the United States and to those third parties with whom we share our facilities as described in this Privacy Statement.
Links To Other Websites
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
Retention
Personal Information is retained no longer than necessary to fulfill the purposes set out in this Privacy Statement, unless a longer retention period is required (such as under applicable contracts with clients or business partners) or permitted by law (such as tax, accounting, or other legal requirements).
Contact Us
To contact us with questions regarding our data privacy practices, you can write us at City of Refuge Inc., 1300 Joseph E Boone Blvd NW, Atlanta, GA 30314, or email us at info@CityofRefugeAtl.org.